All items ordered via our website will be sent out via Royal Mail Tracked and Signed for.
Tracking info will be made available once the item has been posted and will arrive with all of your regular mail to your address.
In the very unlikely event the parcel does not arrive, please contact the Royal Mail with your tracking reference to find out an approximate delivery time directly from Royal Mail. As once the item has been posted, the delivery is then solely up to Royal Mail, therefore Legacy Ice will not be able to give you any further updates in regards to delivery times etc.
Any postal returns to us (provided the items are new, unused and fall within the criteria of our exchange policy) we advise using the same postal method listed above with enough compensation to cover the parcels contents, ensuring a safe and insured return of any goods. Please post to the address:
Legacy Ice
The Diamond & Jewellery Exchange
99 Hatton Garden,
London,
EC1N 8NX,
United Kingdom.
